Return & Refund Policy for Frost Buddy
Returns Eligibility and Conditions
At Frost Buddy, most products can be returned within 30 days of delivery. To qualify for a return, items must meet the following conditions:
- Be unused and in substantially the same condition as when received
- Include all original packaging
- Contain all accessories and components supplied with the product
- Show no unreasonable signs of use or damage
Additional return criteria may apply to specific product categories.
Non-Returnable Items
Certain products cannot be returned due to their nature or legal restrictions. Non-returnable items include, but are not limited to:
- Final-sale products
- Personalized or custom-made items
- Products that cannot be resold for hygiene or safety reasons
- Any items clearly designated as non-returnable at the time of purchase
How to Request a Return
You must obtain approval from Frost Buddy before shipping any item back. Please provide the following information in your return request:
- Order details
- Identification of the product you wish to return
- Reason for the return
Once approved, return instructions will be provided.
Return Shipping Costs
Unless required otherwise by law, customers are responsible for the cost of return shipping when returning items due to a change of mind or any reason not related to product defects.
If a product is defective, damaged during transit, or incorrectly supplied, Frost Buddy will provide a suitable resolution that may include covering return shipping and replacement options.
Processing Refunds
After Frost Buddy receives and inspects your returned item to confirm it meets return requirements, refunds will be issued to your original payment method.
Refunds generally take between 5 and 10 business days to appear, depending on your payment provider or financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, please notify Frost Buddy promptly. We may ask for photographs, order details, packaging information, or other relevant evidence to assist with our review.
Exchanges
For eligible products, Frost Buddy may offer exchanges when suitable replacements are available. If an exchange cannot be provided, an alternative resolution will be discussed.
Additional Information
Your consumer rights under applicable law remain intact and are not limited by this policy.
Contact
For return requests or questions about this policy, please contact Frost Buddy via email at felixsiva016@gmail.com or visit our store contact page for assistance.